You can contact our pharmacists online by selecting “Ask a Pharmacist” option which is available in the drug information pages or you can also contact us by completing the form in the Contact Us section. 

Our website is open 24/7. Our Call Centre support is available from Monday to Saturday 09:00 am to 06:00 pm IST.

We have quite a few avenues to save on your purchases of any products. Comedz has a Reward Points Program by which you automatically score points on any of your purchases. Once you have received enough points, then you can convert those points into earnings and redeem it on your future orders. You get to see more savings when you shop regularly for all your health products at our one-stop pharma. 

We provide you the Free Delivery when your order value is more than Rs. 500/-. So, why wait? Order more to save more!

No, we don’t accept any insurance plans. However, we can provide invoice and receipt towards your orders to claim your insurance with your organization. 

Comedz.com requires email addresses for correspondence in regard to orders placed and registration of users.We do not use these emails for commercial use without prior consent.

You can send your prescription to us by WhatsApp number(+91-91339 91243) or upload prescription button from the main page.

You can refer our Contact Us page for our contact information. You can always reach us and share your concern. To ensure we address them Within a reasonable time frame.

Our Customer Service Representative can be contacted at cs@comedz.com. You can rest assured that your question or comment is responded to in a timely manner. We welcome any feedback and comments from our customer as this allows us to apply continuous improvements to our products, policies and procedures.

We ensure that every email is responded to within 24 hours. Please excuse us on any national or civic holidays which may extend the length of time taken to respond to your inquiry.

Occasionally, we will promote our website using coupons and promotional codes. You will be prompted to enter this promotional code during check out. Only one code can be used per order. Our promotional codes and coupons cannot be combined with our Referral Program.

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take your feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, do call our help desk at our toll-free number +91-9133991243, email us at cs@comedz.com, or contact our customer support executives through online chat. We’re here for you!

We do not see your credit card details when ordered online, with all transactions performed by the banking institutions. We do not store any credit card details.We Are A Secure Site Endorsed With The SSL Certificate. This Uses The Latest Encryption Methods To Ensure Security Of Payment.

Generic Drugs are also known as Generics or Generic Medications. These drugs are marketed without brand names and are considered identical as their brand-name counterparts in all respects such as strength, dose, active ingredients, intended use, route of administration, efficacy, bio availability and safety. 

To process your order quickly, the following details are needed from you:

1. Your billing/shipping details

2. Your prescription (required for the order of Prescription medicines).

3.Your payment details.

Comedz.com accepts the following types of payment modes:

1.Online Payment service

2.Cash on Delivery (COD)

3.UPI

Note: Credit/debit card and net banking payments are processed via our online eazypay payment service partners.

We sell a wide range of pharmaceuticals and other healthcare products. However, if you do not find the products what you need, then kindly contact our pharmacists by emailing to cs@Comedz.com. Our pharmacist will get back to you as soon as possible to let you know the availability of the requested medication/products.

Yes, you can upload any number of prescriptions at a time and place them as a single order at our Pharmacy. You may also combine your prescription medication order with herbal or OTC products.

All product prices on our website are quoted in Indian Rupees.

We take greatest possible care in packaging your order. The products are untouched by human hands and your order will be packaged in factory-sealed blister-packs.

There are no extra charges for any of our products.

We do our best to make sure you get your complete order, there can be a couple of reasons why you may receive your order with some items missing. One cause is that one or more of the items you ordered were unavailable, and in this case, you will be refunded for the item(s) not delivered. Or, we may have made a simple mistake while picking your order. 

If you have any queries regarding your order, you can email our Customer Service team any time or call them on +91-9133991243 between 9:00 am to 6:00 pm, Monday to Saturday.

Yes, like your local pharmacy, Comedz requires a valid prescription written by a licensed physician/Doctor, in order for us to dispense your prescription medications. All prescription medications are clearly marked by Rx. Without a valid prescription for such items, we will not be able to process and ship your order. Over-the-counter products do not require a prescription and are indicated by OTC.

You can check the status of your order online when you place this order by using the website, the orders received by e-mail or fax can be only checked by calling our customer service executives.

The order status ‘placed’ means that your order is being checked by our Pharmacist. Once your order has been processed the order status will change to approved or cancelled.

 If your order status is canceled then please contact the Customer Support Team on +91-9133991243.

You can contact our Customer Support Team using the online chat on your account, by email cs@comedz.com or contact us on +91-9133991243.

We do not charge any additional fees on prescription drug orders. The Pharmacist review charges are free on our products.

Prices may fluctuate and in the event that the price of the drug you have purchased is less than the purchase price paid, the difference will be placed in your Comedz "E-wallet", a store-credit account that you can use against future purchases.

If goods have not been dispatched we will refund you the full invoice amount within 7-10 working days. To cancel your order you must contact the Customer Support Team.

Shipping charges are based on the delivery location and we do deliver our products anywhere in India.

Yes,To change your delivery address go into your personal details, at the bottom of the page there is an option to change your delivery address. You should to do this before you place your order or it will not show on your delivery label. If you need to change your delivery address after you have placed your order you will need to contact our customer service.

We work hard to ensure that your order is delivered as early as possible. Orders are picked, packed and dispatched as soon as possible after your order is placed. Delivery times are reliant upon normal India Post delivery times and vary depending on where you live. It is important to note that orders can only be dispatched Monday to Saturday. 

You order what you require as normal and follow the prompts through the site. There will be a check box as “Billing address is same as Delivery address”. If you wish to change the address, disable this option and fill in the details, then continue as normal. Please note that once your order has been dispatched, we are unable to alter any change of address details.

You can specify a delivery date to suit. You can do this by contacting the Pharmacy Team.

No, unfortunately we cannot offer specific time for delivery. Deliveries arrive with your standard Mail post.

Cash on Delivery (COD) is a payment method where you can pay for your ordered items in cash when the order gets delivered to you at your delivery address.

Kindly follow the below steps to choose the payment mode as cash on delivery.

On the website, select the products and add them to your cart and then in the Payment & Order Review page, simply select Cash on Delivery (COD) as your payment method.

NOTE: COD payment method is available for Hyderabad city only. So you will find the COD option in the Payment & the Order Review page ONLY if your pincode falls under the COD serviceable pincode list.

The products which containing liquid will be shipped only via road/rail transport. In such cases, please note that delivery can take from 5 to 7 additional working days  depending on your exact location.

You’ll get an email confirmation of your order along with tracking details and you can also login to your account and track the status by selecting Track your order. If the status of your order appears as “In Transit”, your order has been shipped. You can also get the information regarding your shipment by calling on our toll-free number: +91-9133991243

You can check your current order status by simply logging into your account and select track your order to know whether it has been processed, shipped or delivered to you.  Alternatively, you can also check the status of your order by calling on our toll-free number: +91-9133991243.

If you wish to cancel your order before the payment done or before it get approved by our pharmacist then you can send an email request to cs@Comedz.com or you can cancel the order from online by selecting Track your order. 

An order cannot get cancelled once the payment is completed or if the product is packed. Only in the exceptional case it will be inventory mismatch at our end. If you end up buying a product that is out of stock, we will cancel and refund complete payment. 

Based on your pincode the order will be delivered by EMS or Courier.

Comedz.com is an epharmacy. We are an online prescription referral service which provides our customers with direct access to affordable prescription and non-prescription medications. we provide our customers world-class service and access to a wide range of products and services.