You can contact our pharmacists
online by selecting “Ask a Pharmacist” option which is available in the drug
information pages or you can also contact us by completing the form in the
Contact Us section.
What are your hours of contacting a Customer service?
Our website is open 24/7. Our
Call Centre support is available from Monday to Saturday 09:00 am to 06:00 pm IST.
How can I save more at Comedz.com?
We have quite a few avenues to
save on your purchases of any products. Comedz has a Reward Points
Program by which you automatically score points on any of your purchases. Once
you have received enough points, then you can convert those points into
earnings and redeem it on your future orders. You get to see more savings when
you shop regularly for all your health products at our one-stop pharma.
We provide you the Free Delivery
when your order value is more than Rs. 500/-. So, why wait? Order more to save
Is there any insurance plans available?
No, we don’t accept any insurance
plans. However, we can provide invoice and receipt towards your orders to claim
your insurance with your organization.
Can I return my medication if I no longer need them?
Because we work in conjunction with licensed pharmacies to protect the safety of you and other
parties involved once a prescription and non-prescription products have been
dispensed it cannot be returned for any reason. Under the pharmaceutical law
prescription drugs are not returnable. All sales are final.
So before ordering (completing your order) please consult with your doctor regarding
Why do you need email addresses?
requires email addresses for correspondence in regard to orders placed and
registration of users.We do not use these emails for commercial use without
How can I send you my prescription?
You can send your prescription to us by WhatsApp number(+91-91339 91243) or upload prescription button from the main page.
What if I have any concern about customer service or drug prices?
You can refer our Contact Us page for our
contact information. You can always reach us and share your concern. To ensure
we address them Within a reasonable time frame.
How can I email my queries to someone at Comedz.com?
Our Customer Service Representative can be
contacted at email@example.com. You can rest assured that your question or comment
is responded to in a timely manner. We welcome any feedback and comments from
our customer as this allows us to apply continuous improvements to our
products, policies and procedures.
How long does it take to respond to my email inquiry?
We ensure that every email is responded to
within 24 hours. Please excuse us on any national or civic holidays which may
extend the length of time taken to respond to your inquiry.
How do your promotional codes work?
Occasionally, we will promote our
website using coupons and promotional codes. You will be prompted to enter this
promotional code during check out. Only one code can be used per order. Our
promotional codes and coupons cannot be combined with our Referral Program.
How can I trust medicines which you deliver?
We have team of certified pharmacists who verifies every single medicine order you furnish to us. If a prescription is required, it will be verified too. Not only that, all the medicines are always sold under supervision of certified pharmacist for all medicines
How to Request a Refund?
To request a refund, simply email
us your order details, including the reason why you’re requesting a refund. We
take your feedback very seriously and
use it to constantly improve our quality of service.
If you have any queries, do call
our help desk at our toll-free number 1800-270-1177, email us at cs@Comedz.com, or contact our customer support executives through online
chat. We’re here for you!
If I use a credit card to purchase my items can anyone else obtain my credit card details?
We do not see your credit card details
when ordered online, with all transactions performed by the banking
institutions. We do not store any credit card details.We Are A Secure Site Endorsed With The SSL Certificate. This Uses The Latest Encryption Methods To Ensure Security Of Payment.
Why do you require prescription for certain medicines?
Some of the medicines can only be purchased or sold with a prescription from a registered medical practitioner/Doctors. Those medicines will require a prescription. Please call us to discuss more in case you need further help. You can upload the prescription at the time of orders.
What do you mean by Generic Drugs?
Generic Drugs are also known as
Generics or Generic Medications. These drugs are marketed without brand names
and are considered identical as their brand-name counterparts in all respects
such as strength, dose, active ingredients, intended use, route of administration,
efficacy, bio availability and safety.
What information is needed from me to process my order as early as possible?
To process your order quickly,
the following details are needed from you:
prescription (required for the order of Prescription medicines).
In one order how many prescriptions can we upload?
You can upload any
number of prescriptions in an order.
What kind of the payment modes are available in comedz.com?
accepts the following types of payment modes:
2.Cash on Delivery
Credit/debit card and net banking payments are processed via our online eazypay payment service partners.
How can we find the products/medications I am looking for on your website?
We sell a wide range of
pharmaceuticals and other healthcare products. However, if you do not find the
products what you need, then kindly contact our pharmacists by emailing to
cs@Comedz.com. Our pharmacist will get back to you as soon as possible to let
you know the availability of the requested medication/products.
Can we buy more than one medication in a single order at Comedz.com?
Yes, you can upload any number of
prescriptions at a time and place them as a single order at our Pharmacy. You
may also combine your prescription medication order with herbal or OTC
How the product prices are quoted in comedz.com?
All product prices on our website
are quoted in Indian Rupees.
How is my order getting packed?
We take greatest possible care in
packaging your order. The products are untouched by human hands and your order
will be packaged in factory-sealed blister-packs.
Is there any hidden charge on products/medications?
There are no extra charges for
any of our products.
What should I do if I am missing an item from my order?
do our best to make sure you get your complete order, there can be a couple of
reasons why you may receive your order with some items missing. One cause is
that one or more of the items you ordered were unavailable, and in this case
you will be refunded for the item(s) not delivered. Or, we may have made a
simple mistake while picking your order.
you have any queries regarding your order, you can email our Customer Service
team any time or call them on 1800-270-1177 between 9:00 am to 6:00 pm, Monday
Do I need a prescription to order from your company?
Yes, like your local pharmacy, Comedz
requires a valid prescription written by a licensed physician/Doctor, in order for us
to dispense your prescription medications. All prescription medications are
clearly marked by Rx.
Without a valid prescription for such items, we will not be able to process and
ship your order. Over-the-counter products do not require a prescription and
are indicated by OTC.
I have sent you my order through fax or through e-mail and i cannot see it on the website in your orders?
You can check the status of your order online
when you place this order by using the website, the orders received by e-mail
or fax can be only checked by calling our customer service executives.
Why my order status is still ‘placed’?
The order status
‘placed’ means that your order is being checked by our Pharmacist. Once your
order has been processed the order status will change to approved or cancelled.
What should I do when my order status is "cancelled" ?
If your order status is cancelled then please contact the
Customer Support Team on 1800-270-1177.
Who do I contact if I have a query on my order?
You can contact
our Customer Support Team using the online chat on your account, by email firstname.lastname@example.org or contact us on 1800-270-1177.
Is there any professional fee on prescription drug orders?
We do not charge any additional
fees on prescription drug orders. The Pharmacist review charges are free on our
What if I am charged more than the actual price of my prescription drugs?
Prices may fluctuate and in the
event that the price of the drug you have purchased is less than the purchase
price paid, the difference will be placed in your Comedz "E-wallet",
a store-credit account that you can use against future purchases.
I want to cancel my order.
If goods have
not been dispatched we will refund you the full invoice amount within 7-10 working days. To cancel your order you must contact the Customer Support Team.
Do I get charged for shipping for every prescription?
Shipping charges are based on the
delivery location and we do deliver our products anywhere in India.
Can I change the delivery address?
Yes,To change your delivery
address go into your personal details, at the bottom of the page there is an option
to change your delivery address. You should to do this before you place your
order or it will not show on your delivery label. If you need to change your
delivery address after you have placed your order you will need to contact our
How long will my order take to get delivered?
We work hard to ensure that your order is delivered as early as possible. Orders are picked, packed and dispatched as soon as possible after your order
is placed. Delivery times are reliant upon normal India Post delivery times and
vary depending on where you live. It is important to note that orders can only
be dispatched Monday to Saturday.
I have ordered through Customer Care before, but I want my next order to be delivered to a new address through the website. How should I do this?
You order what you require as normal and follow the prompts
through the site. There will be a check box as “Billing
address is same as Delivery address”. If you wish to
change the address, disable this option and fill in the details, then continue as normal. Please note that once your
order has been dispatched, we are unable to alter any change of address
Can I specify a delivery date?
You can specify a delivery date to suit.
You can do this by contacting the Pharmacy Team.
Can I specify a delivery time
No, unfortunately we cannot offer
specific time for delivery. Deliveries arrive with your standard
What do you mean by Cash on Delivery (COD)?
Cash on Delivery (COD) is a
payment method where you can pay for your ordered items in cash when the order
gets delivered to you at your delivery address.
How do I select my payment as Cash on Delivery (COD)?
Kindly follow the below steps to
choose the payment mode as cash on delivery.
On the website, select the
products and add them to your cart and then in the Payment & Order Review
page, simply select Cash on Delivery (COD) as your payment method.
NOTE: COD payment method is
available for Hyderabad city only. So you will find the COD option in the
Payment & the Order Review page ONLY if your pincode falls under the COD
serviceable pincode list.
What type of freight is used to ship my order containing liquid products?
The products which containing
liquid will be shipped only via road/rail transport. In such cases, please note
that delivery can take from 5 to 7 additional working days depending on your exact location.
How do I know whether my order has been shipped?
You’ll get an email confirmation
of your order along with tracking details and you can also login to your
account and track the status by selecting Track your order. If the status of
your order appears as “In Transit”, your order has been shipped. You can also
get the information regarding your shipment by calling on our toll-free number:
How can I know the status of my order?
You can check your current order
status by simply logging into your account and select track your order to know
whether it has been processed, shipped or delivered to you. Alternatively, you can also check the status
of your order by calling on our toll-free number: 1800-270-1177.
How can I cancel my order?
If you wish to cancel your order
before the payment done or before it get approved by our pharmacist then you
can send an email request to cs@Comedz.com or you
can cancel the order from online by selecting Track your order.
Is it possible to cancel my order after it has been charged?
An order cannot get
cancelled once the payment is completed or if the product is packed. Only in
the exceptional case it will be inventory mismatch at our end. If you end up
buying a product that is out of stock, we will cancel and refund complete
How will my order be delivered?
Based on your pincode the order
will be delivered by EMS or Courier.
What is E-wallet account?
E-Wallet is the instrument to park money in your Comedz.com Account as a prepaid balance, and can be used to purchase products on Comedz.com .
How do I claim E-wallet amount?
For every order 3% of the total order amount, Max. Upto Rs.200 whichever is lower can be used from the e-Wallet amount. It can be used by selecting the E-wallet fund option in the place order page. E-Wallet amount is not redeemable for cash or credit.
Are there are additional offers for new users?
New User will get a Credit of ₹200 to his/her E-Wallet Account, including minimum 33% savings on medicines. You can use the coupon code "FLAT33". This Offer is Valid till 31st of Jan 2017.
What is UPI?
UPI is a payment system that allows money transfer between any two bank accounts by using a smartphone. UPI allows a customer to pay directly from a bank account to different merchants, both online and offline, without the hassle of typing credit card details, IFSC code, or net banking/wallet passwords.
What are the timings for initiating and receiving UPI transactions and are there any charges applicable for the transaction?
UPI services are available 24/7, there are no holiday restrictions on UPI transactions. There are no charges for the transactions done through UPI.
Is Comedz.com a pharmacy?
Comedz.com is an epharmacy. We are
an online prescription referral service which provides our customers with
direct access to affordable prescription and non-prescription medications. we
provide our customers world-class service and access to a wide range of
products and services.
The India's most affordable - reliable - quality Medicines for you