This service is provided by Sriciant India Pvt Ltd trading as ‘Comedz.com’. By using this service you are confirming that you understand and agree to be legally bound by these Terms and Conditions.

These terms and conditions apply to your access to the Sriciant India Pvt Ltd website (“www.comedz.com”). Please read these terms and conditions carefully before accessing and/or ordering any medicine from our Website. If you access the Website, and/or place an order for medicine, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions, please do not use our Website.
The comedz.com  website is owned and operated by Sriciant India Pvt Ltd trading as ‘comedz.com’.

If you have any questions- about our website, please contact us:
Tel: +91-9133991243

Email: [email protected]

1. Copyrights

The information contained on the site is protected by relevant copyright legislation and other applicable international treaties and may not be copied or used without the expressed permission of Comedz.com,  which reserves all rights. Please obtain permission to reuse any of Comedz.com content or graphics for any purpose. Comedz.com also reserves the right to the HTML code or pages generated by the website. Please do not copy, adapt or reuse the HTML code or source codes as it is strictly prohibited.

2. Security & Privacy

Users acknowledge that their access to the website may be monitored and tracked by others by the use of cookies and/or retailer ids. Comedz does not sell, rent or give away user information  (including phone numbers and e-mail addresses). This information is highly respected and is only used to assist Comedz in providing you with valued services. Any information provided by users or their browsers (including cookies) will be for the use of our purpose, the operator of this Site. Comedz will not disclose personal information about users or their browsing habits to any other third party, unless users give permission to do so, or unless required to do so by law.

3. Commitment Agreement

4. Information and Advice

The information and advice provided by Comedz.com when you use the service are based on the information you have supplied to us. It is your responsibility to ensure this information is accurate and you accept that failure to do so (whether intentionally or not) will affect the information and the advice we give to you and the medicines we supply to you and, as such, may have consequences for which we are not responsible.

5. Pricing & Payment

All prices on this website are in INR and include VAT unless expressly stated otherwise. We take care to ensure that all pricing information on our website is accurate, but occasionally there may be an error. In the event that an error has occurred and the price charged is too high, we will identify all those that have overpaid and refund the difference.

In providing payment card details, you confirm that you are authorized to use the card and authorize us, or our payment service provider, to take payment in full for the items in your order and any cash on delivery charges, shipping and packaging fees under these terms and conditions.

6. Completed Orders

When you place an order for medicines or take up a service that involves the prescribing of medicines this will require us to perform an assessment of your clinical suitability for the medicines before the medicines can be approved for supply. You agree to us commencing this service and an assessment of your clinical suitability when you place the order and, as such if you cancel your order once the prescription has been issued you will be liable for the prescribed fee but refunded the full cost of the medicine and delivery costs.

7. Concluding a binding contract

When we receive an order from you to purchase goods or services from us, we will confirm that we have received the order by sending a confirmation email to the contact email address that you supplied. Professional codes of conduct and legal restrictions may limit the number and frequency of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.

8. Authorization of orders for medicines

Our pharmacist can only make a decision as to whether it is in the best interests of the patient to receive a medicine. On occasion, this may require the pharmacist to ask the patient for additional information further to the information that was provided in response to an online questionnaire.

9. Website Availability

We take all reasonable care to ensure the availability of the Comedz.com Website 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. Comedz.com does not warrant uninterrupted access to this Website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website.

10. Returns Policy

You can return any unwanted items within 7 days of receipt for a refund or replacement. Please inform us of the returned item via email at [email protected]. Products of a cosmetic or personal nature cannot be returned due to hygiene reasons. Unfortunately, the postage cost and tracking of returned items are the responsibility of the customer. We suggest using registered post to prevent further dismay. Returned item(s) must be undamaged, unopened and in their original packaging; Comedz.com reserves the right to decline a refund in such instances.

11. Refunds Policy

We accept returns if any mistake has been made on our part during dispensing, or if any damage or issues occurred during shipping has affected your order. To authorize a return, please call us at toll-free at +91-9133991243 for instructions on where to mail the product back to and receive authorization for a refund of your shipping cost. After your medications are received at the original dispensary (place your order was shipped from) you will be issued a full return credit on your account.

12. Complaints Procedure

12.1 Comedz.com aims to maintain 100% customer satisfaction, but we realize there may be instances where this is not the case. We operate a continuous improvement policy in customer care and try our best to get things right the first time. If you are unhappy with anything please contact us immediately and our staff will be more than happy to rectify any issues you may have.

12.2 For complaints, please direct your concerns to [email protected]. We will endeavor to respond to you within 48 hours. If it is more of an urgent matter then please phone us instead to rectify any issues at the earliest possible opportunity.

13. Signed for deliveries

1.      Signed for: Comedz.com is liable for misplaced items and redelivery of items in this case.

2.     Standard delivery: It is your responsibility to ensure that someone is available to sign for any medicines that are delivered at your chosen delivery address. The person signing for medicines does not need to be the named patient. You acknowledge and accept that we have no control over the postal system and we have no liability in respect of items that are not received by you after we have dispatched them. It is your responsibility to ensure that the person signing for the medicines delivers them to you.

14. Notification of errors

You should check the content of each delivery promptly upon receipt. If you believe that items which have been sent to you in error you should contact us immediately at +91-9133991243 or email us at [email protected]

15. Information on this website

We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, some things may develop or chance leading to the information being out of date occasionally. The General medical information provided on the website is not a substitute for specific and personalized medical advice and should not be read or used as such.

16. Third party rights

Nothing in these Terms and Conditions is intended to, nor shall it grant a benefit to any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.

17. Our right to vary T&Cs

We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from us unless:

1.   Any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or

2.   We notify you of any changes to these terms and conditions before we accept your order, in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven (7) working days of receipt by you of the goods.